Damage upon returning a lease car: what are the rules?

The difference between signs of use and damage

During the lease term, light signs of use almost always occur. These are also referred to as normal signs of use, such as very small stone chips or light scratches on the paintwork. These fall under normal wear and tear, and no extra costs will be charged for them.

Larger dents, deep scratches through the paint layer, or damage to the upholstery are considered unacceptable damage. Such damage reduces the market value of the vehicle upon resale. Within operational lease agreements, this is clearly stipulated in the return specifications.

How the return inspection proceeds

When the car is returned, an independent expert performs an inspection. An official inspection report is drawn up, in which all findings are accurately noted. As the driver, you can often be present to discuss any points.

• Thoroughly clean the car inside and out beforehand.
• Ensure all accompanying keys, documents, and accessories are present.
• Report any damage that occurred during the term immediately to the leasing company.

Prevent unexpected costs in advance

To avoid surprises in the final report, it is advisable to perform an inspection yourself a few weeks before returning the vehicle. Do you see damage that can still be repaired via the comprehensive insurance? If so, have it repaired before the return date according to the leasing company's applicable procedure.

What happens in case of disputes about damage?

Despite careful procedures, disagreements can arise regarding the assessment of damage when returning a lease car. The leasing company and the lease driver may differ in opinion on the cause, extent, or assignability of certain damages. In such situations, it is important to consult the specific conditions stipulated in the lease contract. These conditions often describe the steps to be followed in case of a dispute over damage.

Many leasing companies use an internal complaints procedure to reach a resolution. Should this not lead to the desired result, there are sometimes external bodies that can be approached. This could include independent expert assessments or, in exceptional cases, legal steps. It is always advisable to carefully retain all communication and documentation relating to the damage and the return procedure, as this can help substantiate your position.

• Always consult the lease terms for dispute resolution.
• Follow the leasing company's internal complaints procedure.
• Consider an independent expert assessment in case of persistent disagreement.
• Carefully retain all documentation and communication.

The costs of repair and administration

When damage is identified that goes beyond normal signs of use and is deemed recoverable by the leasing company, the repair costs will be passed on to the lease driver. These costs typically consist not only of direct repair costs but may also include administrative costs. The exact breakdown of these costs is stipulated in the general terms and conditions of the lease contract. It is important to review these thoroughly beforehand to avoid surprises.

The calculation of repair costs is based on the rates of approved repair shops. Sometimes, a fixed damage matrix is used for common, minor damages. Administrative costs cover the handling of the damage case, such as scheduling repairs, correspondence, and invoicing. Transparency regarding these costs is of great importance, and a detailed specification can be requested by the lease driver.

Frequently asked questions